Joan Chaplick is an expert public outreach strategist and facilitator who has been engaging communities in collaborative planning and design for over two decades. Joan’s work has supported the advancement and implementation of projects impacting hundreds of communities throughout the West, including transportation, infrastructure, natural resources, recreation, land use, and organizational development. She enjoys bringing people with different perspectives together to solve commonly defined problems. Her quick thinking, humor, and ability to inject focus and clarity to a discussion have been honed through her experience in improvisational theatre. Whether it’s an intimate strategic planning session or a large-scale community workshop, Joan’s facilitation style builds trust and consensus—keeping the conversation on track while allowing new ideas to be revealed and explored. She crafts and directs public and stakeholder involvement processes that incorporate multilingual outreach techniques and tools to ensure that projects reflect and respond to each community’s diverse needs. Joan creates a conduit for clients and their constituents to talk to and listen to each other, so they are mutually invested in a project's success—ultimately, saving time and resources for everyone’s benefit.
Joan is Director of Management and Policy Services.